At Knokabout Jewelry, we thrive on offering premium quality pieces and guarantee that all of our products are as described to give you value for your money, ensuring you are satisfied with every purchase you make.
All Rings purchased at Knokabout come with a Six month warranty against manufacturing defects.
Manufacturing defects refer to the structure of the jewelry. Some examples of manufacturing defects which are covered by this warranty include
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Surface pores or blemishes in the metal
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Uneven settings
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Chips or scratches in the stones at the time of pick-up or delivery
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Rhodium plating stains on the metal
If you notice any of these at the time of pickup or delivery kindly contact us immediately.
If we determine your product is damaged due to a manufacturing defect, we will repair or replace it. If the item is no longer available, we may, at our discretion, replace it with a similar item.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you.
COMPLIMENTARY CLEANING AND POLISHING
We offer a ONE TIME complimentary cleaning and polishing within the SIX MONTH warranty period on all full-priced Rings.
WARRANTY EXCLUSIONS
Please bear in mind that ALL jewelry are fragile and requires care to enjoy its use for a long time.
All fine jewelry can be affected by normal wear, activities or trauma. This is especially true for rings because our hands are subject to daily pressure.
Our warranty excludes coverage for damage due to wear and tear, loss of stones, product loss or theft.
NOTE: CLEARANCE ITEMS ARE EXCLUDED FROM OUR WARRANTY
COMMON JEWELRY ISSUES
The following is a list of common jewelry issues that are NOT manufacturing defects:
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Dents and scratches are inevitable and are not a defect
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Pits or holes in the setting caused by corrosive chemicals such as chlorine bleach
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Discoloration due to exposure to chemicals, cosmetics, swimming pools, hot tubs or bathing
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Rings damaged or misshapen as a result of “hands-on” activities, such as weight-lifting, rock climbing, gardening, DIY etc; including cases where damage results in loss of stones
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Bent, broken or worn out prongs allowing a stone to fall out or be lost
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Lost stones due to chipping or breaking caused by normal wear or other damage
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Bands that become misshapen or bent
SPECIAL FINISHES
Rings that have special finishes, such as matte, sandblast or satin (among others) are particularly prone to natural wear, which will affect the appearance of the finish over time.
Anything abrasive making contact with the ring will affect the finish. Please avoid storing or mixing up your rings with other hard surfaces and metals as they are likely to get scratched.
Other hand-dominant activities like contact sports, exposure to harsh chemicals like chlorine in swimming pools, or your ring making contact with hard surfaces such as keys or door handles will also contribute to a ring’s finish changing over time. This is normal and is not considered a manufacturing defect.
Please note that it is not always possible to restore a ring to its original finish. Typically only solid gold and sterling silver polished rings can be restored.
